1. Order Processing:

• All orders are processed within 1-2 business days after payment is received.
• Orders placed on Friday after 3:00 PM and during the weekend will be processed the following Monday.

2. Shipping:

• We offer national and international shipping.
• Shipping costs are calculated during checkout based on the weight and destination of your order.

3. Shipping Methods:

• We work with reliable courier services to ensure your order arrives safely and on time.
• Standard shipping is available.

4. Delivery Time:

• The estimated delivery time varies depending on your location and the chosen shipping method.
• National orders are delivered within 2-5 business days.
• International orders may take 7-14 business days, depending on the destination and customs policies.

5. Trackability:

• All orders are trackable. Once your order has shipped, you will receive a shipping confirmation with a tracking number to follow the progress of your shipment.

6. Customs and Taxes:

• For international orders, customs duties and taxes may apply. These costs are the responsibility of the recipient.

7. Incomplete or Damaged Shipments:

• Check your order immediately upon receipt. Report any damage or missing items within 48 hours of receipt so we can resolve the issue quickly.

8. Returns:

• Please refer to our return policy for information on returning products.

We appreciate your trust in The Oil Producers. If you have any further questions about our shipping and delivery, please feel free to contact us at hello@theoilproducers.nl.

Thank you for shopping with The Oil Producers!